Reach out for support and guidance. Use the search below to find the information you're looking for. If you still have questions, contact PeoplePlace.
Refer to the contact information offline with this one-page resource.
Call seven days a week, 7 a.m. to 9 p.m. to speak with a representative who can help you find a BSWQA (Tier 1) provider
Call seven days a week, 7 a.m. to 9 p.m. to speak with a representative who can answer general physical health questions or assist with your behavioral health needs by connecting you to a mental health professional.
NEW! Call to schedule a free 30-minute behavioral health triage service. Connect with a social worker who can refer you to behavioral health specialists or other appropriate resources. For those enrolled in a BSW medical plan, potential resources also include a new virtual mental health visit.
Hours of operation: Monday – Friday from 7:30 a.m. – 5 p.m.
Hours of operation: Monday – Friday from 7 a.m. – 7 p.m.
Hours of operation: 24/7
Hours of operation: Monday - Friday from 7 a.m. - 9 p.m., Saturday from 8 a.m. - 5 p.m.
Hours of operation: Monday – Friday from 8 a.m. – 5 p.m.
Hours of operation: Monday – Friday from 7a.m. – 7 p.m.
Hours of operation: Monday – Friday from 7 a.m. – 9 p.m., Saturday from 8 a.m. – 4:30 p.m.
Contact thrive@bswhealth.org
Hours of operation: Monday – Friday from 8 a.m. - 8 p.m.
Hours of operation Monday – Saturday from 7:30 a.m. – 11 p.m., Sunday 11 a.m. – 8 p.m.
Our health coverage runs from Jan. 1 - Dec. 31 of each year. Employees, spouses and children who meet the eligibility requirements below are eligible for coverage by our benefits program.
For new hires or newly benefits-eligible employees, you have 30 days from your date of hire or benefit eligibility date to complete your enrollment. Once completed, your coverage begins right away. If you do not complete your enrollment within this timeframe, you will not be able to elect benefits until the next scheduled annual enrollment period or within 30 days of a qualifying life event.
Review a complete list of benefits plan eligibility by employment status (full-time, part-time, etc).
Eligibility | By Status
Eligibility | Status Change
Note: If you and a dependent both work for Baylor Scott & White, only one can be covered as a dependent.
IMPORTANT: We require eligibility verification of new dependents added to coverage; requested documentation may include marriage certificate, birth certificates and/or tax form. Anytime you add new dependents to your benefits, be on the lookout for a packet from Alight, our dependent verificatoin partner. It is important to submit everything in a timely manner to ensure dependents remain covered.
*Subject to approval, the age limit is waived if the child is unmarried, physically and mentally incapacitated and unable to earn an independent living; dependent on you for at least 50% of financial support; claimed by you as a dependent for federal taxes; and disabled and covered under the plan before age 26 (unless you are a new hire or newly benefit-eligible).
As you prepare to enroll, explore the FAQs for additional details. Still have an unaswered question? Contact PeoplePlace.
Find all applicable legal notices below.
Summary of Benefits and Coverage (SBC) is an easy-to-understand summary about each medical plan option offered by Baylor Scott & White Health. This summary makes it easy for you to compare coverage between all three network Tiers and how different services and procedures are covered.
This booklet contains Summary Plan Descriptions (SPDs) that describe how the Baylor Scott & White Health employee benefit plans (the plans) work. Each section has important details about specific plans. This section provides important information on eligibility, enrollment and paying for coverage.
If you or your children are eligible for Medicaid or CHIP—the Children’s Health Insurance Program—and you’re eligible for health coverage from your employer, your state may have apremium assistance program that can help pay for coverage using funds from their Medicaid or CHIP programs. If you or your children aren’t eligible for Medicaid or CHIP, you won’t be eligible for these premium assistance programs but you may be able to buy individual insurance coverage through the Health Insurance Marketplace.
This notice has information about your current prescription drug coverage with Baylor Scott & White and about your options under Medicare’s prescription drug coverage. This information can help you decide whether or not you want to join a Medicare drug plan.
This Notice of Privacy Practices describes how the Baylor Scott & White Health Medical Plan, the Dental Plan, the Healthcare Flexible Spending Account Plan, the Employee Assistance Program, and the Wellness Program (referred together in this Notice as “the Plans”) may use and disclose your protected health information. This Notice also sets out the Plans’ legal obligations concerning your protected health information and describes your rights to access and control your protected health information
Since 2013, the Health Insurance Marketplace—healthcare.gov—has given people a new way to buy health insurance. This notice provides some basic information about the Marketplace and the employer-sponsored medical coverage offered by Baylor Scott & White Health.
A summary annual report (SAR) summarizes the information that appears in a benefit plans Form 5500. SARs are posted each year for 401(k), 403(b), and Health & Welfare plans.
Read Guide
Read Supplemental Guide
Ask ALEX
Read 2020 Guide
This site summarizes the programs and benefits available to employees and their eligible dependents. Official plan documents, policies and certificates of insurance that contain the details, conditions, maximum benefit levels and restrictions on benefits govern our benefits program and are available on this site. In case of a conflict between this site and the official documents, the official documents prevail. The information on this site isn't a guarantee of benefits. Baylor Scott & White reserves the right to modify or terminate its employee benefit plans and programs at any time for any reason.
Click here if you have feedback on the website or need to report an issue. All other questions and issues, please contact the corresponding resource on the Need Help page.