Robert B Wai, MD

Patients appreciate

Dr. Robert Wai receives overwhelming praise from patients for his attentive, unhurried approach to care. Many reviewers highlight that he listens carefully, thoroughly answers questions, and takes time to address concerns without making patients feel rushed. Patients frequently describe him as caring, kind, knowledgeable, and thorough in his examinations, with several noting his ability to identify issues other providers had missed. His long-term patient relationships stand out as a particular strength, with numerous reviewers reporting they have seen him for periods ranging from 6 to over 30 years, citing his consistent reliability, personable nature, and genuine investment in their wellbeing—some even mention he remembers personal details about their lives and families. The supporting staff and office environment are also commonly praised as professional, respectful, and helpful.

Patients also share

Opportunities for improvement mentioned in the reviews are minimal and isolated. One reviewer noted that recent changes to staff and office procedures were unsatisfactory, though they still praised Dr. Wai himself. Another single review mentioned that prices increased significantly following an acquisition by BS&W, though this did not affect their overall satisfaction with Dr. Wai's care. A separate reviewer offered a nuanced perspective, noting that while Dr. Wai is efficient and thorough, patients seeking a more personal, relationship-driven experience rather than a straightforward appointment might want to consider their preferences, though this was framed as a matter of fit rather than a complaint.