Melissa De Los Santos, ACNP
Clinical Cardiac Electrophysiology
MyBSWHealth
Locations of Melissa De Los Santos, ACNP
Baylor Scott & White Arrhythmia Management - Grapevine
2020 W State Hwy 114 Ste 320, Grapevine, TX, 76051Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Education: University of Texas El Paso (2002) |
| Education: University of Texas at Arlington (2010) |
| Certifications |
|---|
| Acute Care Nurse Practitioner- American Nurses Credentialing Center |
| Hospital Affiliations |
|---|
| Baylor Scott & White The Heart Hospital - Denton |
| Baylor Scott & White Medical Center - Plano |
| Baylor Scott & White Medical Center - Centennial |
| Baylor Scott & White Medical Center - Grapevine |
| Baylor Scott & White The Heart Hospital - Plano |
| Baylor Scott & White Medical Center - McKinney |
| Baylor Scott & White The Heart Hospital - Dallas |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Please contact your provider to confirm if your insurance is accepted.
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Patient Ratings (852)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Provider included you in decisions | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.6 | Wait Time at Clinic | |
| 4.9 | Provider showed concern |
Patient Comments (378)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Melissa De Los Santos consistently receives high praise for her exceptional communication skills and patient-centered approach. Patients repeatedly highlight her ability to listen attentively, explain medical information clearly, and answer questions thoroughly without making them feel rushed. She is frequently described as knowledgeable, professional, and thorough in her assessments. Patients appreciate her warm, caring demeanor and personable nature, noting that she makes them feel comfortable and valued. Many reviews mention that she comes prepared to appointments, having reviewed their medical history beforehand, and involves patients in decision-making about their care.
Patients also share
There were very few negative comments in the reviews. One patient described their experience as "neutral," noting they "did not feel any personal interest or connection." Another mentioned that their appointment seemed "slightly rushed for an annual appointment." One patient noted an extended wait time with no communication about the delay. These comments were rare exceptions among the overwhelmingly positive feedback.