Melissa De Los Santos, ACNP
Clinical Cardiac Electrophysiology
MyBSWHealth
Locations of Melissa De Los Santos, ACNP
Baylor Scott & White Arrhythmia Management - Grapevine
2020 W State Hwy 114 Ste 320, Grapevine, TX, 76051Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Medical School: University of Texas at Arlington (2010) |
| Certifications |
|---|
| Acute Care Nurse Practitioner- American Nurses Credentialing Center |
| Hospital Affiliations |
|---|
| Baylor Scott & White The Heart Hospital - Denton |
| Baylor Scott & White Medical Center - Plano |
| Baylor Scott & White Medical Center - Centennial |
| Baylor Scott & White Medical Center - Grapevine |
| Baylor Scott & White The Heart Hospital - Plano |
| Baylor Scott & White Medical Center - McKinney |
| Baylor Scott & White The Heart Hospital - Dallas |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Please contact your provider to confirm if your insurance is accepted.
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Patient Ratings (841)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Provider included you in decisions | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.6 | Wait Time at Clinic | |
| 4.9 | Provider showed concern | |
| 4.9 | Rate Care Provider |
Patient Comments (399)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Patients consistently praise Melissa De Los Santos for her exceptional knowledge, thoroughness, and genuine compassion. Across hundreds of reviews, the most frequently highlighted strengths are her ability to listen attentively to patient concerns, explain complex medical information in clear and understandable terms, and take the time needed during appointments without making patients feel rushed. Many reviewers specifically appreciate that she reviews their charts and comes prepared before each visit, demonstrating familiarity with their individual history and conditions. Her warm, personable demeanor and ability to put patients at ease — particularly those dealing with serious cardiac conditions — are mentioned repeatedly, with many patients describing her as caring, encouraging, and easy to talk to.
Patients also share
The opportunities for improvement noted in the reviews are minimal and infrequent. One reviewer mentioned that Melissa arrived late and then felt the appointment was rushed as a result. One reviewer noted an extended wait time with no communication about the delay. One reviewer felt the experience was neutral and lacked a sense of personal connection. One reviewer suggested not being in a hurry when scheduling an appointment, and another noted she seemed slightly rushed during an annual visit. These isolated comments stand in contrast to the overwhelmingly positive feedback about her pacing and attentiveness.