Laura Lee Hayes, AGACNP
MyBSWHealth
Locations of Laura Lee Hayes, AGACNP
Baylor Scott & White Denton Heart Group
3333 Colorado Blvd , Denton, TX, 76210- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Office Hours
Biography
| Language(s) Spoken |
|---|
| English |
| Hospital Affiliations |
|---|
| Baylor Scott & White The Heart Hospital - Denton |
| Baylor Scott & White The Heart Hospital - Dallas |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Please contact your provider to confirm if your insurance is accepted.
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Patient Ratings (557)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.8 | Provider included you in decisions | |
| 4.8 | Provider showed concern | |
| 4.8 | Wait Time at Clinic | |
| 4.8 | Time Care Provider spent with Patient | |
| 4.8 | Rate Care Provider |
Patient Comments (236)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Patients consistently praise Laura Hayes for her professionalism, thoroughness, and strong communication skills. The most frequently highlighted strengths include her ability to truly listen to patients without making them feel rushed, her knack for explaining complex medical information in easy-to-understand terms, and her genuine warmth and caring demeanor. Many reviewers specifically noted that she takes time to review patient records before appointments, answers all questions completely, and follows up on test results and treatment plans in detail. Her combination of medical knowledge and personable, friendly approach was repeatedly cited as a standout quality.
Patients also share
Opportunities for improvement are limited given the overwhelmingly positive feedback, but a few individual concerns were noted. One reviewer felt Laura was aloof and appeared uninterested in their concerns, not even entering information into the computer during the visit. Another mentioned she seemed uncertain about how to help them, and one patient expressed a preference for discussing certain healthcare questions with a more experienced professional. One additional reviewer noted that she could have been more personable during what felt like a very quick check-up, and another felt that important decisions were delayed too long.