MyBSWHealth
Locations of Ilaina Stacy Shook, DO
Baylor Scott & White Mental Health Clinic - Temple
810 W Avenue U , Temple, TX, 76508
6653.2mi
Directions
Call
254.724.2585
Closed
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Education: University of North Texas Health Science Center (1997) |
| Residency: Psychiatry, Texas A&M College of Medicine-Scott and White Medical Center (2001) |
| Certifications |
|---|
| Psychiatry- American Board of Psychiatry and Neurology |
| Hospital Affiliations |
|---|
| Baylor Scott & White Medical Center - Temple |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Patient Ratings (180)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.8 | Wait Time at Clinic | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Provider showed concern | |
| 5.0 | Provider included you in decisions | |
| 5.0 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (80)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Patients consistently praise Dr. Shook for her exceptional ability to listen attentively and remember details from previous conversations, making them feel truly known and valued as individuals. Her warm, compassionate, and non-judgmental demeanor is frequently highlighted, with many patients noting how easy she is to talk to and how comfortable she feels in her care. Reviewers also commend her for involving patients in treatment decisions, tailoring care to individual needs, and being proactive about finding solutions — including trying new approaches when needed. Her professionalism, punctuality with prescriptions and refills, and ability to collaborate with other providers are also noted strengths. Several long-term patients credit Dr. Shook with significantly improving their quality of life, including managing PTSD, navigating complex mental health challenges, and restoring their overall well-being.
Patients also share
There are very few criticisms in the reviews. One patient expressed frustration with inaccurate information in the MyChart system affecting their diagnosis and access to treatment, though they were careful to note this was not Dr. Shook's fault and explicitly stated they had no desire to find a different psychiatrist. No other meaningful concerns about Dr. Shook's care were raised across the reviews.