Baylor University Medical Center, part of Baylor Scott & White Health

ATMs

Automated teller machines (ATMs) are available throughout the campus:

• Baylor Medical Plaza: Near Baylor Plaza Pharmacy
• Hamilton Heart Hospital: Lobby near registration
• Jonsson Hospital: Lobby near registration
• Roberts Hospital: Lobby near Atrium Café
• Sammons Cancer Center: Second floor near Latte Hope
• Truett Hospital: Basement near cafeteria

Community involvement

Our commitment to your health extends beyond the walls of our hospitals and clinics.

Meeting community needs

Concierge and information desk

Visitor information/concierge desks are located in the main entrance of the medical center, where staff can assist you with general information, maps, notary public services and local eateries/hotel listings.

Jonsson Hospital

• Monday - Friday: 5:30 AM - 4:30 PM
• Phone: 214.820.5554

Pickens Hospital

• Monday - Friday: 8:00 AM - 4:30 PM
• Phone: 214.818.1000

Roberts Hospital

• Monday - Friday: 8:00 AM - 4:30 PM
• Phone: 214.820.4161

Truett Hospital

• Monday - Friday: 8:00 AM - 4:30 PM
• Phone: 214.820.6684

Sammons Cancer Center

• Monday - Friday: 8:00 AM - 4:30 PM
• Phone: 214.820.2617

Dining options

From coffee bars and on-the-go snacks to full-service cafeteria style dining, we offer visitors and family members a variety of options for on-site refreshments.

Truett Café

• Truett Hospital, basement level
• 6:30 AM - 7:30 PM, daily

The cafeteria features salad and sushi bars, grilled and cold sandwiches, wraps, home-style soups, hot entrees and side dishes, desserts, snacks, Chick-fil-A^® food items, Starbucks^® coffee and other beverages.

Busy Bean

• Truett Hospital, basement level
• 6:00 AM - 12:00 PM, daily

Offers Starbucks coffee, muffins, cakes and pastries for a grab-and-go option.

Which Wich/Paciugo

• Truett Hospital, basement level
• 10:30 AM - 1:30 PM, daily

Hot and cold sandwiches and chips made to order and many flavors of gelato.

Atrium Market

• Roberts Hospital, first floor
• 6:30 AM - 3:00 PM, Monday through Friday

This market offers hot and cold meals, desserts, snacks, Starbucks coffee and other beverages.

Provisions on Demand (POD) Market

• Roberts Hospital, first floor
• Open 24/7
• Accepts credit cards and FreedomPay only

Self-checkout convenience store offering a variety of drinks, prepackaged snacks and meals, as well as select other convenience items.

Freshii

• Baylor Medical Plaza, ground floor
• 7:00 AM - 8:00 PM, Monday through Friday
• 9:00 AM - 5:00 PM, Saturday

This market offers hot and cold meals, desserts, snacks, coffee and other beverages.

Café Charles

• Sammons Cancer Center, Second floor
• 6:30 AM - 2:00 PM, Monday through Friday

Serves a menu of nourishing meals in a sunny and scenic setting that includes a balcony overlooking Landry Park.

Latte Hope

• Sammons Cancer Center, second floor
• 6:30 AM - 2:00 PM, Monday through Friday

A coffee bar that offers gourmet coffees, teas and pastries in a pleasant and relaxing environment near the sky bridge on the second floor of the Cancer Center.

A Beat Above Café

• Hamilton Heart and Vascular Hospital, ground floor
• 11:00 AM - 2:00 PM, Monday through Friday

This market offers hot and cold meals, desserts, snacks, coffee and other beverages.

Estimate your cost of care

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Gift shops

Visitors should check with the nurse before bringing patients food or drinks to ensure they are appropriate for the patient. In intensive care units, please check with nurses regarding any gifts.

Roberts Gift Shop

• Located in the Roberts Hospital lobby
• Monday - Friday: 8:00 AM - 7:30 PM
• Saturday: 10:00 AM - 5:00 PM
• Sunday: 1:00 - 5:00 PM

Simply Mom's: Mother & Baby Boutique

• Located in the Hoblitzelle Hospital
• Monday - Friday: 10:00 AM - 5:00 PM
• Saturday: 10:00 AM - 2:00 PM

Ernie's Appearance Center

• Located in the Sammons Cancer Center
• Monday - Friday: 8:30 AM - 4:30 PM

Home2 Suites by Hilton

For your comfort and convenience

Located adjacent to Baylor University Medical Center in Dallas, Home2 Suites by Hilton offers easy access to the hospital for patients and families.

This location offers 132 guest rooms with flexible configurations including 14 guest rooms specially equipped to accommodate those with physical limitations.

Home2 Suites offers amenities that are especially beneficial for extended stays:

• Business center with free use of printer and fax
• Complimentary breakfast for overnight guests
• Exercise room and outdoor swimming pool
• Free WiFi access
• Grab-and-go food options available for purchase
• Kitchen with refrigerator, microwave and dishwasher in each guest room
• On-site, self-serve laundry facility
• Pet-friendly environment (additional fee applies)
• Valet dry cleaning service

Patients and families are eligible for a discounted rate for stays at this Home2 Suite location by making a reservation through this portal and using the Group Code.

Mail

A U.S. Post Office is available on campus for patient, visitor and employee convenience:

U.S. Postal Service Office

• Wadley Tower, level P1
• Monday - Friday: 8:30 AM - 4:00 PM

Medical records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Request your records

Nursing accomplishments

Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

View nursing accomplishment

Patient and family adviser program

Patient and family advisers provide a voice that represents all patients and families who receive care at Baylor University Medical Center in Dallas. They partner with doctors, nurses, and administrators to help improve the quality of our care for all patients and family members.

Patient greetings

Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.

Send a patient a greeting

Pre-admission testing

Convenient, on-site testing expedites your day of surgery admission

You can expedite your hospital admission by completing registration and testing requirements (lab/blood work, X-ray, EKG, etc.) before your arrival by completing the following:

• Pre-registration paperwork, including paying out-of-pocket expenses
• Pre-admission testing and evaluation prior to surgery
  For those who do so, you may proceed to the concierge desk where they will verify your identity and escort you to the pre-operative area.

A nurse from the pre-admission testing office will call you before surgery to review your medical history. To help make things run more smoothly on your day of surgery, you should anticipate the call two to seven days before surgery.

During the pre-admission testing call, a registered nurse will review:

• Your medical and surgical history
• Your current prescription medications and over-the-counter supplements
• Required testing prior to surgery

To prepare for the call, please have the following available:

• Your driver’s license (or picture ID) and insurance card(s)
• A list of all your medications, with dosage and frequency:
• Prescription medications
• Herbal supplements
• Vitamins
• Over-the-counter medicines
• Copy of your advance directives (i.e., a living will or medical power of attorney)

To learn more, call 214.820.6200.

Recognize an employee

Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

Nominate an employee

Security and lost and found

Baylor Police provide security escorts on the Dallas campus 24 hours a day. You may request assistance by calling 214.820.4444.

Between 9:00 PM - 5:00 AM, buildings are closed to the general public. The emergency and maternity entrances are always open.

To inquire about lost or found items, please call 214.820.2357.

Spiritual care

Our chaplains offer support representing various traditions in the faith community.

Chaplains are available 24 hours a day in the hospital or patients and visitors may wish to visit a chapel or meditation area:

Horner Family Chapel (Sammons Cancer Center, First floor)

• Interfaith Meditation Room (Pickens Cancer Hospital, Third floor)
• Interfaith Prayer Garden (Outdoors: Junius Street, between Roberts and Pickens Cancer Hospital)
• Lovie’s Healing Garden (Outdoors: Sammons Cancer Center, corner of Worth and Hall streets)
• Penland Chapel (Truett Hospital, First floor)
• Pilgrim Prayer Room (Hamilton Heart Hospital, Ground floor)

Our campus features two outdoor retreat areas for our patients and visitors to relax away from the traditional hospital setting.

• Interfaith Prayer Garden (Junius Street, between Roberts Hospital and Pickens Cancer Hospital)
• Lovie’s Healing Garden (Sammons Cancer Center, corner of Worth St. and Hall St.)

Connect with a chaplain

Visitor lounges

There are designated lounges for visitors on patient floors. Specific areas have been designated for guests in other areas. If you are in a large group, we ask for your consideration of other patients’ families when seating is limited. Wireless laptops can be used in most areas by connecting to our visitor wireless network. Charging stations and outlets are also available in select lounge areas.

The use of wireless communication devices, such as cell phones, notebooks and laptops, can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.

Volunteer with us

We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.