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Emotional

Whether you are facing personal or professional challenges, our resources can help. You’re not alone.

Employee Assistance Program (EAP)

Our EAP through Cigna offers no-cost confidential support on a variety of emotional health topics. With your BSW benefits, you receive three, free in-person sessions with a trained behavioral counselor. Other services include:

  • Parenting guidance
  • Senior care
  • Free legal and financial consultations (30 minutes each) and up to 25% in discounts on select services
  • Articles, resources and webinars

Call 24/7 to schedule your free sessions and speak with an advocate who can help assess your needs and develop a solution.

Learn More 

Call 800.538.3543 

Go to Cigna site

Coping with the Fear of Coronavirus

Anxiety is understandably high as we are learning more about the spread of this disease. There can be fear even if you live in an area where the disease hasn’t occurred. Read this information for help managing the fear you may feel.

Read The Tips

HealthAccess Line

Connect with a social worker who can refer you to a mental or behavioral health professional for a free, in-person or virtual appointment. The HealthAccess line is your lifeline to behavioral health professionals and basic health inquiries, all within the BSQHA Tier 1 network.

Call from 7 a.m. to 9 p.m. daily to speak with a health concierge.

Call 844.BSW.QLTY (279.7589)

Go To BSWQA

Mission and Ministry

BSW chaplains offer ministry and support for all faiths to aid healing when life has been disrupted by illness, death or stress, including:

  • Grief and bereavement counseling
  • Advanced care planning
  • Religious resources outside the hospital, such as a pastor, priest, minister, rabbi, imam or spiritual adviser of your choice

Call from 7 a.m. to 7 p.m., Monday to Friday, to speak with a chaplain.

Call 254.724.1575

Learn More

Note: Log in required

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Peer Support

When the professionals delivering care become the ones in need of support, the Peer Support team provides empathetic, peer-to-peer guidance. Meet with a trained colleague who can help you manage a difficult situation, including:

  • Unexpected patient outcomes
  • Traumatic patient outcomes
  • Difficult disclosures

Call from 8 a.m. to 5 p.m. daily to schedule your free session.

Call 888.674.PEER (7337)

Learn More

Note: Log in required 

Addiction Recovery Support

We've partnered with Enterhealth to offer eligible employees and family members free, unlimited access to support and the opportunity for better addiction recovery.

The Enterhealth Connect portal delivers Advanced Recovery Support learning modules. It's free, confidential and available 24/7 to all employees and their families. It's a real solution to this real problem.

Log in to access the self-assessments, helpful insights and self-help information about alcohol, drug and nicotine addiction, misuse and abuse. Follow the steps below to begin:

  • Click portal link below 
  • Click "Get Started"
  • Complete the form, using access code "BSWH"
  • Click "Create New Account"
  • Check your email for the link to set your password (check spam if needed)
  • Use the username and password to access your account

Go to Portal

This site summarizes the programs and benefits available to employees and their eligible dependents. Official plan documents, policies and certificates of insurance that contain the details, conditions, maximum benefit levels and restrictions on benefits govern our benefits program and are available on this site. In case of a conflict between this site and the official documents, the official documents prevail. The information on this site isn't a guarantee of benefits. Baylor Scott & White reserves the right to modify or terminate its employee benefit plans and programs at any time for any reason.

Click here if you have feedback on the website or need to report an issue. All other questions and issues, please contact the corresponding resource on the Need Help page.

© 2020 Baylor Scott & White Health. All Rights Reserved.
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